We currently primarily ship to the continental US and Canada. However, we “never say never” – if you are located outside these locations, contact us at email@example.com and we will provide you a shipping estimate. The BlumSafe ships in two boxes, and one of them (the safe itself) is heavy – over 60 pounds, which could be expensive to ship internationally (it could cost several hundred dollars). But if you are willing to incur that cost, we would be happy to ship it to you.
Shipping is free in the continental United States on all orders over $100. To check shipping for less expensive orders in the continental U.S., add the item(s) you want to your cart. In the “Shipping” box on the shopping cart page, click on “Calculate Shipping” and enter the state and zip code of the address you will be shipping to, and click “calculate”.
For orders outside the U.S., please contact us at firstname.lastname@example.org, and we will provide a shipping quote.
We send status updates and tracking numbers via email. Usually if you have not received your shipping email, it has been blocked by a spam blocking service or it may be in the junk email or spam folder of your email box. If you have a spam blocker installed please make sure to allow emails from email@example.com.
The status of your order can also be looked up online on our Order Status page.
Yes, products on the website are usually in stock and ready to ship from our warehouse in the continental United States. “Sold out” items are marked with an “Available by” date.
Orders are usually shipped out within 24 hours of receipt, except on weekends. All orders placed before 1 PM EST time will ship the same day, otherwise they will ship on the next business day.
We typically ship by UPS or FedEx, and your BlumSafe will usually arrive within 2-4 business days in the United States.
The BlumSafe comes with a two year warranty. The Boxy® brand watchwinders comes with a one year warranty that we will fulfill on your behalf. Contact firstname.lastname@example.org if there is any issue.
Basically, items can be returned or exchanged within 60 days of purchase. For more information, please refer to the Terms and Conditions page for our return/exchange policy.
Sorry, we do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express, Paypal and Amazon Pay. PayPal Credit is also available.
We currently do not ship to APO or FPO addresses.
This usually happens when a transaction is declined because of an incorrect address, cvv code, or expiration date. When a transaction is attempted, a temporary authorization may be placed on your card. This occurs when our payment processor (PayPal processes our credit card payments) is testing to confirm that your credit card account is active and has credit available to accommodate transactions. This can happen with each attempt. If you were declined four times, you may see four temporary authorizations on your card.
There is no need to contact us about these temporary authorizations.
You should be aware that all temporary authorization charges will temporarily reduce the account’s available credit by the anticipated amount.
For more information, please contact your bank or credit card company about how temporary transactions work and affect you as a credit card holder.
We are the designer and manufacturer of the BlumSafe. Yes, we are an Authorized Dealer for the Boxy® brand watch winder and related accessories.
Yes, the power adapter for the BlumSafe is dual voltage, and automatically adapts to your home voltage, whether you are 120V AC in the US or 220-240V in most of the rest of the world. If your country uses a different plug than the “Type A” two blade setup used in the US, all you’ll need to do is to get an inexpensive plug adapter to match the pin setup used by your power outlet (for example, an adapter that convert the US two blade plug to the “Type C” two pin plugs used in most of continental Europe). We do not sell the plug adapter, but you can get it at any hardware store.
Your BlumSafe can be opened by one of three ways:
If one of these three solutions doesn’t work, try another. If the BlumSafe’s battery is dead, the key should work. But please, try to keep your batteries fresh — monitor their life by looking at the battery indicator on the keypad LCD display.
NOTE: BECAUSE YOU MAY NEED YOUR KEY SOME DAY TO OPEN YOUR SAFE, DO NOT STORE YOUR BLUMSAFE BACKUP KEY IN THE BLUMSAFE! If you cannot find the key (or you locked it in the safe!), please contact email@example.com with the serial number on the sticker on the front of your safe, so that we can send you another key. There will be a charge to send you a new key.
Yes. Please see the instructions that came with your BlumSafe or find them under the Support tab — User Manuals on our website. You can also view the lock programming instruction video located under the Support tab — Videos, on our website.
No, your codes and fingerprints should be fine. BlumSafes are equipped with non-volatile memory, meaning that your data is retained even if the batteries in your safe run down. In that event, simply replace with fresh batteries.
AND REMEMBER TO ALWAYS STORE YOUR BLUMSAFE BACKUP KEYS OUTSIDE OF YOUR SAFE — YOU WILL NEED THEM TO GET INTO YOUR SAFE IF YOUR BATTERIES DIE!
No. The BlumSafe is not waterproof or fireproof. It is worth noting that almost all consumer “fireproof” safes do not protect their contents to a low enough temperature to protect the internals of your watches. However, because the BlumSafe is a wall safe, it benefits from some level of fire protection provided by the sheetrock of the walls.
In addition, we strongly urge you to consider the Samsung SmartThings multi-sensor package for your safe (separately available). The SmartThings multi-sensor can be programmed to provide warning to your smartphone of rising temperature in the safe, possibly indicating a fire. It can also indicate opening of the safe, attempted break-in, low battery and broken internet connection.
Your safe is not fireproof or waterproof. Should your safe be exposed to fire or water, make sure to have your safe is opened as soon as possible. Remove all watches and immediately bring them in for service, in the event you have any concern about water resistance. If your safe included firearms, remove them and have them cleaned and lubricated as soon as possible. Do not continue to store items in a safe that has been compromised by water or fire. You should purchase a replacement model in either case. Our warranty does not protect against fire or water damage.
While BlumSafe provides a two year warranty for the safe against defect as provided in Terms, BlumSafe does not insure your safe or the contents of your safe against loss or damage from fire, water, theft or other casualty or destruction. A homeowner’s policy or other insurance coverage should be purchased in an amount sufficient to cover the contents. Most homeowner’s policies require the purchase of riders or endorsements on items such as guns, watches, jewelry, coins and other valuable collectibles. Should damage occur to your valuables, a claim should be made with your homeowners insurance. Check with your local insurance company for possible discounts that may be available with your purchase of the BlumSafe.
The watch winders that we carry should be used for automatic watches only. Other watches such as kinetic, battery (quartz) operated, or manual watches should not be placed in an active watch winder, but may be stored in the drawer or on a shelf in the BlumSafe.
All automatic watches have different TPD requirements, but on average most automatic watches need a minimum of 650-1200 TPD. The Boxy Brick winder provided with your BlumSafe accommodates this requirement.
To find the right setting for your watch we recommend the following procedure:
Below is a list of popular watch brands and the common settings for most of their watches. Specific models from some brands may have exceptions and may not work on the setting listed below. If this is the case please contact the watch manufacturer to determine the correct setting for your particular model.
|BD=Bi-Directional, CW=Clockwise, CCW=Counter Clockwise|
|Watch Company||Rotation Direction||Turns Per Day|
|Baume & Mercier||BD or CW or CCW||650-800|
|Bell & Ross||BD or CW||650-800|
|Blancpain||CW or CCW||800 or higher|
|Breitling||BD or CW||650-800|
|Cartier||BD or CW||650-800|
|Chopard||BD or CW||800 or higher|
|Concord||BD or CW||650-800|
|Corum||BD or CW||650-800|
|Hamilton||BD or CW||800 or higher|
|Hublot||BD or CW||800 or higher|
|Invicta||BD or CW||800 or higher|
|IWC||BD or CW||800 or higher|
|Jaeger LeCoultre||BD or CCW||650-800|
|Longines||BD or CW||650-800|
|Louis Vuitton||BD W||650-800|
|Luminox||BD or CW||650-800|
|Montblanc||BD or CW||800 or higher|
|Omega||BD or CW||650-800|
|Oris||BD or CW||650-800|
|Panerai||BD or CW||800 or higher|
|Patek Philippe||CCW||800 or higher|
|Tag Heuer||BD or CW||800 or higher|
|Tissot||BD or CW||650-800|
|Tutima||BD or CW||800 or higher|
|Ulysse Nardin||BD or CW||800 or higher|
|Vacheron Constantin||BD or CW or CCW||650-1000|
|Xemex||BD or CW||650-800|
|Zeno||BD or CW||650-800|
|BD=Bi-Directional, CW=Clockwise, CCW=Counter Clockwise|
See our Support — User Manuals page for an electronic copy of the Boxy brick winder directions.
We recommend leaving the watch in the winder at all times when it is not in use.
The Boxy brick winders are nearly silent, because they are usually used outside of a safe. They use high quality, long lasting, silent Mabuchi motors with a belt drive system — you definitely will not hear them with the BlumSafe door closed.
Yes, you can purchase an optional battery pack on our site to power the BlumSafe’s winders with 4 “D” cell batteries (not included). This battery pack will last approximately 4 months for a three winder installation before the batteries need to be changed. Accordingly, we strongly urge that you not use the battery pack option with more than three winders operating at any one time, and consider the possibility that in the future you may add more winders to your BlumSafe.
Yes, you may use the Boxy winders outside of the BlumSafe. Each winder has a power connector port on the back, and multiple winders can be stacked up to three high to use that power. You can purchase a power adapter from us here to power your winders outside the BlumSafe.