Faq





General Questions

Do you ship internationally?

We currently primarily ship to the continental US and Canada. However, we “never say never” – if you are located outside these locations, contact us at support@blumsafe.com and we will provide you a shipping estimate. The  BlumSafe ships in two boxes, and one of them (the safe itself) is heavy – over 60 pounds, which could be expensive to ship internationally (it could cost several hundred dollars). But if you are willing to incur that cost, we would be happy to ship it to you.

How much is shipping?

Shipping is free in the continental United States on all orders over $100. To check shipping for less expensive orders in the continental U.S., add the item(s) you want to your cart. In the “Shipping” box on the shopping cart page, click on “Calculate Shipping” and enter the state and zip code of the address you will be shipping to, and click “calculate”.

For orders outside the U.S., please contact us at support@blumsafe.com, and we will provide a shipping quote.

How do I check the status of my order and get the tracking number?

We send status updates and tracking numbers via email. Usually if you have not received your shipping email, it has been blocked by a spam blocking service or it may be in the junk email or spam folder of your email box. If you have a spam blocker installed please make sure to allow emails from orders@blumsafe.com.

The status of your order can also be looked up online on our Order Status page.

Are all products in stock?

Yes,  products on the website are usually in stock and ready to ship from our warehouse in the continental United States. “Sold out” items are marked with an “Available by” date.

When will my order ship?

Orders are usually shipped out within 24 hours of receipt, except on weekends. All orders placed before 1 PM EST time will ship the same day, otherwise they will ship on the next business day.

When will my order arrive?

We typically ship by UPS or FedEx, and your BlumSafe will usually arrive within 2-4 business days in the United States.

What is the warranty on the BlumSafe?

The BlumSafe comes with a two year warranty. The Boxy® brand watchwinders comes with a one year warranty that we will fulfill on your behalf. Contact support@blumsafe.com if there is any issue.

What is your return or exchange policy?

Basically, items can be returned or exchanged within 60 days of purchase. For more information, please refer to the Terms and Conditions page for our return/exchange policy.

Do you accept checks or money orders or extend credit?

Sorry, we do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express, Paypal and Amazon Pay. PayPal Credit is also available.

Do you ship to APO/FPO addresses?

We currently do not ship to APO or FPO addresses.

Why was my credit card charged multiple times?

This usually happens when a transaction is declined because of an incorrect address, cvv code, or expiration date. When a transaction is attempted, a temporary authorization may be placed on your card. This occurs when our payment processor (PayPal processes our credit card payments) is testing to confirm that your credit card account is active and has credit available to accommodate transactions. This can happen with each attempt. If you were declined four times, you may see four temporary authorizations on your card.
There is no need to contact us about these temporary authorizations.

  • If your order was declined, this temporary transaction will be removed within 1-5 business days after it first appeared.
  • If your order was not declined, this temporary transaction will become an actual transaction amount when the transaction settles.

You should be aware that all temporary authorization charges will temporarily reduce the account’s available credit by the anticipated amount.
For more information, please contact your bank or credit card company about how temporary transactions work and affect you as a credit card holder.

Are you an authorized dealer?

We are the designer and manufacturer of the BlumSafe. Yes, we are an Authorized Dealer for the Boxy® brand watch winder and related accessories.

BlumSafe Questions

Are BlumSafe winders dual voltage, do they work on 220-240V outside the US?

Yes, the power adapter for the BlumSafe is dual voltage, and automatically adapts to your home voltage, whether you are 120V AC in the US or  220-240V in most of the rest of the world.  If your country uses a different plug than the “Type A” two blade setup used in the US, all you’ll need  to do is to get an inexpensive plug adapter to match the pin setup used by your power outlet (for example, an adapter that convert the US two blade plug to the “Type C” two pin plugs used in most of continental Europe). We do not sell the plug adapter, but you can get it at any hardware store.

Where do I find the Installation Manual and Operating Instructions for the BlumSafe?

See our Support Page-User Manuals for the Installation and Operating Manual, and the Support Page-Videos for installation and lock programming videos.

What if I lose my keys or combination?

Your BlumSafe can be opened by one of three ways:

  • Biometric fingerprint that you programmed into your safe (Important Note: If you don’t program ANY fingerprint into your BlumSafe after you receive it, then ANY fingerprint may be used to open it – so make sure to program at least one fingerprint into the safe!).
  • 4-8 digit keycode input into electronic keypad (default code is 1-2-3-4).
  • High security key into keyhole hidden behind “BlumSafe” plaque on safe door.

If one of these three solutions doesn’t work, try another. If the BlumSafe’s battery is dead, the key should work. But please, try to keep your batteries fresh — monitor their life by looking at the battery indicator on the keypad LCD display.

NOTE: BECAUSE YOU MAY NEED YOUR KEY SOME DAY TO OPEN YOUR SAFE, DO NOT STORE YOUR BLUMSAFE BACKUP KEY IN THE BLUMSAFE! If you cannot find the key (or you locked it in the safe!), please contact support@blumsafe.com with the serial number on the sticker on the front of your safe, so that we can send you another key. There will be a charge to send you a new key.

Can I change the BlumSafe’s Combination?

Yes. Please see the instructions that came with your BlumSafe or find them under the Support tab — User Manuals on our website. You can also view the lock programming instruction video located under the Support tab — Videos, on our website.

If the battery runs down on my BlumSafe, will it lose the fingerprints and entry codes I programmed?

No, your codes and fingerprints should be fine. BlumSafes are equipped with non-volatile memory, meaning that your data is retained even if the batteries in your safe run down. In that event, simply replace with fresh batteries.

AND REMEMBER TO ALWAYS STORE YOUR BLUMSAFE BACKUP KEYS OUTSIDE OF YOUR SAFE — YOU WILL NEED THEM TO GET INTO YOUR SAFE IF YOUR BATTERIES DIE!

Is the BlumSafe fireproof? Waterproof?

No. The BlumSafe is not waterproof or fireproof. It is worth noting that almost all  consumer “fireproof” safes do not protect their contents to a low enough temperature to protect the internals of your watches. However, because the BlumSafe  is a wall safe, it benefits from some level of fire protection provided by the sheetrock of the walls.

In addition, we strongly urge you to consider the Samsung SmartThings multi-sensor package for your safe (separately available). The SmartThings multi-sensor can be programmed to  provide warning to your smartphone of rising temperature in the safe, possibly indicating a fire. It can also indicate opening of the safe, attempted break-in, low battery and broken internet connection.

What do I do if the BlumSafe is exposed to fire or water damage?

Your safe is not fireproof or waterproof. Should your safe be exposed to fire or water, make sure to have your safe is opened as soon as possible. Remove all watches and immediately bring them in for service, in the event you have any concern about water resistance. If your safe included firearms, remove them and have them cleaned and lubricated as soon as possible. Do not continue to store items in a safe that has been compromised by water or fire. You should purchase a replacement model in either case. Our warranty does not protect against fire or water damage.

Does BlumSafe provide insurance coverage for my safe or it’s contents in the event of damage or theft?

While BlumSafe provides a two year warranty for the safe against defect as provided in Terms, BlumSafe does not insure your safe or the contents of your safe against loss or damage from fire, water, theft or other casualty or destruction. A homeowner’s policy or other insurance coverage should be purchased in an amount sufficient to cover the contents. Most homeowner’s policies require the purchase of riders or endorsements on items such as guns, watches, jewelry, coins and other valuable collectibles. Should damage occur to your valuables, a claim should be made with your homeowners insurance. Check with your local insurance company for possible discounts that may be available with your purchase of the BlumSafe.

Watch Winder Questions

IMPORTANT NOTE: BEFORE PLACING YOUR WATCHES IN THE BLUMSAFE, CONSULT WITH YOUR WATCH’S OPERATING AND MAINTENANCE DIRECTIONS AND THE BOXY BRICK WINDER DIRECTIONS THAT CAME WITH YOUR BLUMSAFE AND ARE AVAILABLE HERE.

What type of watch needs a watch winder?

The watch winders that we carry should be used for automatic watches only. Other watches such as kinetic, battery (quartz) operated, or manual watches should not be placed in an active watch winder, but may be stored in the drawer or on a shelf in the BlumSafe.

What is the correct setting for my watch?

All automatic watches have different TPD requirements, but on average most automatic watches need a minimum of 650-1200 TPD. The Boxy Brick winder provided with your BlumSafe accommodates this requirement.
To find the right setting for your watch we recommend the following procedure:

  •  Manually wind the watch by turning the crown 20-30 times. The watch winder will not wind a completely dead watch.
  •  Set the winder to the lowest TPD setting and bi-directional rotation. Place the watch in the winder and make sure it is seated properly and securely in the holder.
  • Turn the winder on and periodically check to make sure the time is correct. Most automatics have a maximum of 40 hours of power reserve when fully wound so if the time is correct after 2 full days, this is the proper setting for your watch.If the time is incorrect, please set it to the next highest TPD setting and try again.
  •  If the time is incorrect, please set it to clockwise only and try again.
  • If the time is incorrect, please set it to counter-clockwise only and try again.
  • If the watch works while it is being worn but does not work in the winder, it may need to be serviced. When a watch is worn, the movements it experiences are not as smooth as in a watch winder, so while a watch may work when it’s worn it may not work when in the winder. Watch winders move very smoothly so if the lubrication inside the watch has congealed from not being in use, the watch may need to be serviced.

Below is a list of popular watch brands and the common settings for most of their watches. Specific models from some brands may have exceptions and may not work on the setting listed below. If this is the case please contact the watch manufacturer to determine the correct setting for your particular model.

BD=Bi-Directional, CW=Clockwise, CCW=Counter Clockwise
Watch Company Rotation Direction Turns Per Day
Ball BD 650-800
Baume & Mercier BD or CW or CCW 650-800
Bell & Ross BD or CW 650-800
Blancpain CW or CCW 800 or higher
Breitling BD or CW 650-800
Carl Bucherer BD 650-800
Cartier BD or CW 650-800
Chanel BD 650-800
Chopard BD or CW 800 or higher
Concord BD or CW 650-800
Corum BD or CW 650-800
Hamilton BD or CW 800 or higher
Hublot BD or CW 800 or higher
Invicta BD or CW 800 or higher
IWC BD or CW 800 or higher
Jaeger LeCoultre BD or CCW 650-800
Longines BD or CW 650-800
Louis Vuitton BD W 650-800
Luminox BD or CW 650-800
Montblanc BD or CW 800 or higher
Omega BD or CW 650-800
Oris BD or CW 650-800
Panerai BD or CW 800 or higher
Patek Philippe CCW 800 or higher
Rolex BD 650-800
Tag Heuer BD or CW 800 or higher
Tissot BD or CW 650-800
Tutima BD or CW 800 or higher
Ulysse Nardin BD or CW 800 or higher
Vacheron Constantin BD or CW or CCW 650-1000
Xemex BD or CW 650-800
Zenith BD 650-800
Zeno BD or CW 650-800
BD=Bi-Directional, CW=Clockwise, CCW=Counter Clockwise

Where do I find the manual for the winders?

See our Support — User Manuals page for an electronic copy of the Boxy brick winder directions.

How long do I need to wind the watch or how long can I keep it in the winder?

We recommend leaving the watch in the winder at all times when it is not in use.

Are the motors silent?

The Boxy brick winders are nearly silent, because they are usually used outside of a safe. They use high quality, long lasting, silent Mabuchi motors with a belt drive system — you definitely will not hear them with the BlumSafe door closed.

Can I use battery power for the winders in my BlumSafe instead of the AC power adapter?

Yes, you can purchase an optional battery pack on our site to power the BlumSafe’s winders with 4 “D” cell batteries (not included). This battery pack will last approximately 4 months for a three winder installation before the batteries need to be changed. Accordingly, we strongly urge that you not use the battery pack option with more than three winders operating at any one time, and consider the possibility that in the future you may add more winders to your BlumSafe.

Can I use the Boxy winders outside of the BlumSafe?

Yes, you may use the Boxy winders outside of the BlumSafe. Each winder has a power connector port on the back, and multiple winders can be stacked up to three high to use that power. You can purchase a power adapter from us here to power your winders outside the BlumSafe.

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